Help

Let’s start at the beginning.

We make it possible for you to refill phone credit all over the whole world in only 3 steps. This can be your own credit, or that of friends and family. Of course we could explain how AfricaPrepay.com works, but we don’t think you were looking for that. We googled ourselves (yes, we really did) and found some questions from customers:
  • How safe is AfricaPrepay.com?
  • How do I refund my order of AfricaPrepay.com?
  • Does AfricaPrepay.com have a customer service?
That’s why we want to discuss the most frequently questions on fluctuating prices, failed payments, refunds and data credit. Your insecurities will vanish into thin air.

How safe is Africaprepay.com?

We can’t wait to tell you! AfricaPrepay.com was set up in 2017 and is a part of MCCS Group. From our HQ in the USA, we’re here for you 24/7.
  • Over 1 million people use AfricaPrepay.com
  • Every 30 seconds a refill takes place
  • Customers give AfricaPrepay.com an average of 8 on Trustpilot
Apart from that, we work with reliable companies like Visa, Mastercard, American Express and PayPal to make sure you can pay safely. Accordingly, we handle your personal details with the maximum care, as you can read in our privacy policy. So, no reason to worry! Mastercard, Visa, American Express, PayPal

My order has failed, but the money was deducted from my account. How can I get my money back?

It can happen that there’s a disturbance at the provider, or that for a provider only a certain amount of international refills are allowed. As you can see, there are multiple reasons why your refill can fail. If your direct refill fails, for whatever reason, you can request a refund of the entire amount (including the service fee). When we do this, it’s possible that the amount remains reserved on your credit card. But don’t worry, this will be added to your balance automatically. When you pay with credit card it can take 3-4 working days until you receive the amount back in your account.

Can I refund my order myself?

Of course you can! Sometimes it takes a little while before the refill is completed, this could have multiple reasons. Like a disturbance at the provider or when there are too many refills at the same time, we will let you know by email if this is the case. If you think it’s taking too long you can decide if you want to refund your order. You can do this through the link that’s in the email regarding the delay. Also, if you recharge with a recharge code, this should always work perfectly. Is your code not working? Then contact our Customer Care Team. They can help you with your code. If you received the wrong code, they will take the code back. In this case, one of our Customer Care colleagues will tell you how to return your code, since this can differ from case to case.

How can the amount I pay differ from the amount of credit that I receive?

This has to do with the exchange rate. Think of:
  • Slightly unfavorable exchange rates
  • A refill for a higher amount in comparison to a lower amount could be cheaper
Do we guarantee you get the best price? We sure do! But we’re always dependent on our supplier. You always receive the amount of credit indicated on our website, that’s a fact.